YW-AFS-2026-01 / APPENDIX 01
Service request form
Complete the customer and equipment information, then send it with supporting evidence through your contract-designated service channel.
| Request number (Yuanwang use) | |
|---|---|
| Customer / country | |
| Project / site location | |
| Equipment name / model | |
| Equipment serial number | |
| Commissioning date | |
| Report date / local time / time zone | |
| Priority: P1 / P2 / P3 / P4 | |
| Fault description (customer’s own words) | |
| Occurrence / frequency | |
| Actions already attempted | |
| Photo / video / log references | |
| Current flow / pressure / temperature / current | |
| Latest water-quality test / date | |
| Customer contact / telephone / email | |
| Yuanwang contact / receipt time | |
| Initial assessment | |
| Proposed action / owner / target date | |
| Closure date / customer confirmation |
A complete report enables registration and assessment. Preparing or printing this form does not send a request. Call the contract emergency contact for safety incidents.
YUANWANG · Overseas After-Sales Service Policy · V1.0 · 8 November 2026. Retain signed records with the project contract.